MediumWeb
Agent kick-all command errors out
Supervisor 'kick all agents' function errors instead of logging agents out.
Symptoms
- •Error message on supervisor panel after kick-all
- •Some agents log out, others remain
- •Agent table becomes inconsistent
Common causes
- •Database lock held by a stuck agent session
- •AMI credentials missing for the logout extension
- •Mixed versions of agent sessions (old + new campaign)
How to fix it
- 1Manually terminate stuck sessions: `UPDATE vicidial_live_agents SET status='LOGOUT' WHERE last_update_time < NOW() - INTERVAL 10 MINUTE`
- 2Restart AMI connection: `asterisk -rx 'manager reload'`
- 3Check permissions on the supervisor user (needs `modify_same_user_level`)
How VICIPanel helps
VICIPanel's agent session management surfaces stuck sessions in a dedicated cleanup view. One click clears a stuck session cleanly.
Related issues
More Web errors
Agent screen blank or stuck on loading
Agent logs in but sees a blank agent interface or a spinner that never resolves.
API authentication failed
External system cannot authenticate to the VICIdial non-agent API.
Screen pop blank or showing wrong lead
When a call connects, the agent sees a blank lead form or data from a previous call.
Stop troubleshooting. Start operating.
VICIPanel's health dashboard catches most of these issues before they impact your agents — with plain-English diagnostics and one-click remediation.