The complete VICIPanel platform
Five flagship product areas, 14 deeper feature pages underneath, and one live demo that runs all of them. Pick a starting point — or try the demo first.
Five flagship areas
Start here if you're evaluating
Each deep-dive covers how a major product area actually works — not just what it's called.
MCP server + Ask AI Copilot
Nobody else ships a Model Context Protocol server with their dialer. Plug Claude or ChatGPT into your tenant and let them operate it. The in-app Copilot uses the same surface and actually runs things.
Real CRM sync with 5 providers
Salesforce, HubSpot, Zoho, Zendesk, Pipedrive. OAuth to connect, drag-and-drop field mapping, inbound webhooks signed and verified. Leads flow both ways in seconds with no Zapier in the middle.
WebRTC softphone, campaigns, pacing, AMD
Browser-based softphone on every page. Five-tab pacing center with a compliance autopilot. Four-layer AMD that hits 92% accuracy with self-learning acoustic fingerprints.
TCPA, DNC, DNO, STIR/SHAKEN, audit
Abandon rate autopilot that pauses dialing before you go over. Federal DNC and internal lists scrubbed on upload. Full admin audit log that regulators can read.
Recordings, transcription, QA scoring
Whisper transcribes every call. AI summaries land in the contact notes automatically. Thread-level relationship summaries across weeks. Smart action items pull dates out of sentences like “follow up Friday.”
Everything else in depth
The rest of the platform, by category
Modules that come up once you've moved past the headline features. Each has its own page — click through for how it works, how it's different, and what it looks like in the UI.
AI & Automation
AI Voice Chatbots
Deploy ElevenLabs-powered voice AI on any inbound DID. Configurable system prompt, LLM backend, TTS voice, transfer-to-agent rules, and full conversation analytics.
AI Quality Scoring
Every recorded call gets transcribed and scored against your QA rubric automatically, no more sampling 2% of calls manually. Flag outliers, coach trends, catch compliance issues before they become lawsuits.
Lead Scoring
Every lead gets a quality score and a grade, calculated from call history, engagement signals, data freshness, and any custom rules you define.
Telephony Intelligence
Answering Machine Detection
VICIPanel's answering machine detection runs four independent layers, acoustic fingerprinting, native Asterisk AMD, post-call AI verification, and a real-time AGI classifier, with a self-learning template database that improves on every call.
DID Inventory
Manage thousands of DIDs with automatic geographic labeling (country, state, area code), usage tracking, and assignment across campaigns, without ever touching the raw vicidial_phone_numbers table.
Caller ID Decision Engine
VICIPanel decides each outbound caller-ID from multiple input layers, CID groups, carrier rules, verified numbers, campaign policy, and manual overrides, with a full decision log you can audit.
Real-Time Operations
Command Center
A single-screen NOC for your whole dialer. Live KPI deltas streamed over Server-Sent Events, agent status, campaign performance, queue depth, pacing, with configurable alerts via Telegram, email, and browser push.
Wallboard
Preset and custom wallboards designed for the big screen in the room, or the remote agent's dual monitor. Shareable TV URLs, auto-refresh, responsive layouts.
Pacing Engine
Pacing profiles, time-of-day schedules, adaptive dial-level feedback from live drop-rate monitoring, and multi-campaign agent-balancing, all with plain-English controls.
Agent & Supervisor
Supervisor Workspace
Live agent monitoring with listen / whisper / barge, coaching notes tied to specific calls, team dashboards, and structured coaching workflows.
Timeclock & Shifts
Agents clock in and out through the same interface they take calls in. Shift scheduling, break tracking, and payroll export, without another app.
Dynamic Scripts
Scripts that react to lead data, campaign, and disposition flow, not static PDFs. Supervisors update scripts in one place and agents see the new version on the next call.
Platform & Admin
Recording Storage
Recordings upload automatically to Cloudflare R2 or S3 after a configurable age, with SHA-256 integrity checksums, retention policies, and legal-hold exemptions.
ROI & Revenue Reports
Revenue per call, cost per lead, ROI by campaign and agent, calculated live as dispositions post. Stop waiting for month-end to know what's making money.
Want the full tour?
30 minutes, live screen share, a real tenant with real data. Bring your use case and we'll walk through it.