Every call, transcribed, summarized, and searchable.
Whisper transcription, AI summaries, QA scorecards, thread-level relationship analysis, smart action items with auto-created callbacks.
Signed audio delivery
HMAC-SHA256 signed tokens with an 8-hour expiry and constant-time comparison. Playback needs both a valid session and a valid token, so nobody scrapes recordings by guessing sequential IDs.
Universal summarize
One-click transcription + AI analysis posted to contact notes. Configurable auto-rules for sales, long calls, callbacks.
Full-text intelligence search
Across transcripts, summaries, action items. Filter by campaign, agent, sentiment. Handles millions of calls.
Thread summaries
Multi-call relationship assessment per lead. Progressive context across days, weeks, months of interactions.
Smart action items
Extract dates from natural language ('follow up Friday'). Auto-create VICIdial callbacks from detected actions.
S3/R2 lifecycle + legal holds
Automatic cloud upload with checksum verification. Per-campaign retention. Legal holds override retention automatically.
One click transcribes. One click summarizes.
Tabs for transcript, AI analysis, and comments sit right under the player. Tag recordings, link leads, and queue summaries without leaving the page.
30 days of your recordings, AI-analyzed
Upload a sample of your call recordings during the demo. We transcribe, score, and summarize them live on screen so you can see what the output actually looks like.