Call transfer failed
Agent initiates transfer but the receiving party doesn't connect or the agent leg drops.
Symptoms
- •Transfer attempts end with caller hearing silence
- •Destination phone rings but never picks up
- •Agent leg drops during transfer attempt
Common causes
- •Transfer destination extension doesn't exist or isn't active
- •Closer's campaign or phone login inactive
- •SIP REFER method not supported by one end of the call
- •Asterisk dialplan context mismatch for transfer target
How to fix it
- 1Verify destination extension exists in dialplan and is registered
- 2Confirm closer is logged in and available
- 3Check agent's transfer permission in vicidial_campaigns.allowed_transfer_groups
- 4Review asterisk -rvvv output during a transfer attempt
VICIPanel's transfer UI shows the target's availability and capability before transfer, no more blind transfers to unavailable closers.
Related issues
More Asterisk errors
Asterisk not running on the dialer box
The Asterisk process is dead, no calls can be placed or received until it's restarted.
Campaign dial level stuck at zero
Campaign auto-dial level drops to 0 and never recovers, dialing stops.
Dial prefix invalid for campaign
Campaign is configured with a dial prefix that doesn't match any Asterisk dialplan extension, every dial fails instantly.
Hopper empty, dialing paused
The pre-dial lead cache is empty and the fill cron hasn't run, dialing stops until new leads enter the hopper.
Stop troubleshooting. Start operating.
VICIPanel's health dashboard catches most of these issues before they impact your agents — with plain-English diagnostics and one-click remediation.