Auto Dial Level
In a VICIdial campaign, the ratio of dials placed per available agent, the core predictive-dialing knob.
What it means in practice
Auto dial level is the multiplier VICIdial uses to decide how many calls to place relative to how many agents are free. A dial level of 1.0 is progressive (one dial per available agent). A dial level of 2.0 means two dials for every agent, aggressive, but with higher abandon risk. Above 3.0 is rarely safe under the 3% TCPA abandon rule.
In VICIPanel
VICIPanel shows your current auto dial level alongside the abandon rate it's producing in real time. If you bump dial level up, the expected abandon rate preview updates live before you save.
Related terms
You might also need these
Dialing
Predictive Dialing
Outbound dialing that places multiple calls per available agent, predicting that some won't connect.
Compliance
Abandon Rate
The percentage of connected outbound calls where no agent is available within two seconds of the consumer's hello.
Dialing
Hopper
The VICIdial pre-dial cache of leads ready to be placed onto the wire.
See VICIdial the way it should look
Every term above is a screen or setting in VICIPanel. Try the live demo — no signup.