Technical
WebRTC
Web Real-Time Communication, a browser API standard that lets a web page make voice/video calls without a plugin.
What it means in practice
WebRTC lets an agent make and receive phone calls through the browser, no softphone application required. VICIdial supports WebRTC via the built-in webphone module (2019+). Enables full remote-agent operations with just a headset and a browser tab.
In VICIPanel
VICIPanel ships with a production-grade WebRTC softphone integrated into the agent interface, no separate application, no plugin. Works on Chrome, Edge, Safari.
See VICIdial the way it should look
Every term above is a screen or setting in VICIPanel. Try the live demo — no signup.