DEAD—Dead Call
Call disconnected without apparent cause, no hangup on either side, line just died.
Type
System
Agent selectable
Yes
Counts as dial
Yes
What it means
DEAD calls indicate network layer failures: trunk drops, SIP BYE missed, codec mismatches. Spiking DEAD rate is almost always a carrier or trunk health problem.
How VICIPanel surfaces DEAD
VICIPanel fires an immediate alert when DEAD rate crosses 0.5% of dialed volume, usually a carrier-side symptom worth investigating before agent productivity crashes.
Related
Other failure statuses
ADCAgent Dropped Call
The agent's session dropped during the call, WebRTC disconnect, network issue, or client crash.
ADCTAgent Dropped Call Transfer
Agent drop occurred during or immediately after a transfer attempt.
DROPAbandoned (Dropped)
Call connected to a human but no agent was available within 2 seconds, the FTC-tracked abandonment event.
TIMEOTTimeout
Call exceeded configured maximum duration and was forcibly terminated.
Understand every status code at a glance
VICIPanel's CDR and reporting screens group related statuses, show trendlines, and alert on anomalies — no manual SQL needed.