Recorded calls are transcribed automatically within about a minute of hangup. Transcripts are searchable, timestamped, and linked back to the original recording so you can click any line to jump to that moment in audio.
What it does
- Full transcription of agent and caller audio with speaker labels
- Multi-language support (99+ languages, auto-detect or configure per campaign)
- Timestamp per utterance, click to play from that point
- Sentiment detection per segment
- AI summary: 2-3 sentences, sentiment, topics, action items, competitor mentions
How to use it
Every call recording in Recordings → [call] has a Transcript tab. Supervisors and managers can search transcripts across all recordings, useful for finding 'every call where an agent said the wrong compliance phrase' or 'every call where the customer asked about pricing'.