CriticalDatabase
Lead list not loading to hopper
Imported list exists but leads never appear in the hopper for dialing.
Symptoms
- •List shows N leads in inventory
- •Hopper stays empty for the associated campaign
- •vicidial_list records exist but none enter vicidial_hopper
Common causes
- •List is marked inactive in vicidial_lists
- •List's called_count_limit is below current attempt count
- •Campaign's list_id mismatch with actual list
- •Lead filter excluding every record
How to fix it
- 1Confirm list active status: `SELECT active, list_id FROM vicidial_lists WHERE list_id='YOUR_LIST'`
- 2Check list is linked to the right campaign in vicidial_campaigns
- 3Review list's campaign assignment: `SELECT * FROM vicidial_list_mix WHERE campaign_id='YOUR_CAMPAIGN'`
- 4Temporarily simplify lead_filter to confirm filter isn't the cause
How VICIPanel helps
VICIPanel's list-to-campaign mapping is visual, you see which lists are feeding which campaigns with live lead counts. No bar-delimited list_mix strings to parse.
Related issues
More Database errors
Database connection lost
VICIdial cannot reach MySQL/MariaDB, everything stops.
Callback not firing at scheduled time
Scheduled callback is set but never re-enters the hopper at the expected time.
Report times out loading
Running a report (especially on large date ranges) times out before returning data.
Time synchronization error
Server clock drift is causing auth failures, SSL issues, or report inconsistencies.
Stop troubleshooting. Start operating.
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