VICIPanel

Time synchronization error

Server clock drift is causing auth failures, SSL issues, or report inconsistencies.

Symptoms

  • •SSL cert validation errors despite valid cert
  • •SIP authentication fails on some systems
  • •Reports show call times in the future or far past
  • •Replication lag errors

Common causes

  • •NTP service stopped or misconfigured
  • •Server timezone mismatch with expected
  • •MySQL timezone vs server timezone mismatch
  • •Container clock skew from host

How to fix it

  1. 1
    Check time status: `timedatectl`
  2. 2
    Enable NTP: `timedatectl set-ntp true`
  3. 3
    Verify MySQL timezone: `SELECT @@global.time_zone, @@session.time_zone`
  4. 4
    Set MySQL timezone in my.cnf: `default-time-zone='+00:00'`
VICIPanel diagnostic for: Time synchronization error
VICIPanel diagnostic for: Time synchronization error
Database health and operational view in VICIPanel
How VICIPanel helps

VICIPanel's health check includes clock-drift detection across all app servers; drift > 5 seconds triggers an alert.

Related issues

More Database errors

Database connection lost

VICIdial cannot reach MySQL/MariaDB, everything stops.

Lead list not loading to hopper

Imported list exists but leads never appear in the hopper for dialing.

Callback not firing at scheduled time

Scheduled callback is set but never re-enters the hopper at the expected time.

Report times out loading

Running a report (especially on large date ranges) times out before returning data.

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