Preview Dialing

Outbound dialing where the agent sees the lead on screen for a preview period before the dial is placed.

What it means in practice

Preview mode is the highest-touch outbound style. Agent sees the lead (name, history, notes, script context) for a configurable preview window (usually 15–60 seconds), then the dial fires. Right for B2B enterprise, donor calls, and any case where the first 10 seconds need prep work.

VICIPanel UI showing Preview Dialing — How Preview Dialing surfaces in VICIPanel

In VICIPanel

VICIPanel's preview interface shows lead, CRM history, prior call transcripts (if AI recording is on), and script context side-by-side during the preview window.

Related terms

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Dialing

Progressive Dialing

Outbound dialing that places exactly one call per available agent, no predictive overshoot.

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