Progressive Dialing

Outbound dialing that places exactly one call per available agent, no predictive overshoot.

What it means in practice

Progressive dialing is the safer, slower cousin of predictive. One agent ready means one dial placed. Zero abandon risk, but productive talk time runs 20–30 min/hour instead of 40+. Right for compliance-sensitive campaigns (healthcare, finserv retention) and warm lists where the one dial is worth the focused attention.

VICIPanel UI showing Progressive Dialing — How Progressive Dialing surfaces in VICIPanel

In VICIPanel

VICIPanel lets you flip any campaign between progressive and predictive with a single toggle. No SQL, no dialer restart.

Related terms

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Dialing

Predictive Dialing

Outbound dialing that places multiple calls per available agent, predicting that some won't connect.

Dialing

Preview Dialing

Outbound dialing where the agent sees the lead on screen for a preview period before the dial is placed.

See VICIdial the way it should look

Every term above is a screen or setting in VICIPanel. Try the live demo — no signup.

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