AB—Answering Machine Busy
Answering machine detection combined with a busy-tone overlap.
Type
System
Agent selectable
No
Counts as dial
Yes
What it means
Less common status; triggered when the AMD engine receives ambiguous signal (busy + machine characteristics). Usually routes through the standard AMD workflow.
How VICIPanel surfaces AB
VICIPanel groups AB with A and AA in reporting since the downstream behavior is identical; you can still filter CDRs by the exact code.
Related
Other machine statuses
AAnswering Machine
AMD classified the answer as an answering machine before the agent heard audio.
AAAnswering Machine Auto
Automated AMD answering-machine classification, distinct from agent-set AM dispositions.
AFAXAnswering Machine Fax
AMD detected fax tones on answer.
ALAnswering Machine Left Message
Voicemail drop successfully played, lead received the pre-recorded message.
AMAnswering Machine (agent)
Agent manually selected machine disposition after hearing voicemail audio.
Understand every status code at a glance
VICIPanel's CDR and reporting screens group related statuses, show trendlines, and alert on anomalies — no manual SQL needed.