AM—Answering Machine (agent)
Agent manually selected machine disposition after hearing voicemail audio.
Type
System
Agent selectable
Yes
Counts as dial
Yes
What it means
When AMD misses a machine and the agent hears voicemail, the agent selects AM. Large AM rates, especially compared to A/AA, signal AMD tuning opportunity: your agents are catching what the detector missed.
How VICIPanel surfaces AM
VICIPanel charts agent-AM vs automated-A ratio per campaign to flag AMD calibration issues.
Related
Other machine statuses
AAnswering Machine
AMD classified the answer as an answering machine before the agent heard audio.
AAAnswering Machine Auto
Automated AMD answering-machine classification, distinct from agent-set AM dispositions.
ABAnswering Machine Busy
Answering machine detection combined with a busy-tone overlap.
AFAXAnswering Machine Fax
AMD detected fax tones on answer.
ALAnswering Machine Left Message
Voicemail drop successfully played, lead received the pre-recorded message.
Understand every status code at a glance
VICIPanel's CDR and reporting screens group related statuses, show trendlines, and alert on anomalies — no manual SQL needed.