CALLBK—Callback
Agent scheduled a callback, either personal (to this agent) or global (to any agent).
Type
Campaign
Agent selectable
Yes
Counts as dial
Yes
What it means
CALLBK is set by the agent when the consumer requests a call at a specific later time. Recycle rules honor the scheduled time; the lead re-enters the hopper at that moment.
How VICIPanel surfaces CALLBK
VICIPanel shows 'my upcoming callbacks' on every agent's home screen and a global callback queue for supervisors.
Related
Other disposition statuses
DISPODispositioned
Generic disposition marker used internally during call workflow transitions.
DNCLDo Not Call (List)
Lead was matched to the DNC list at dial time and suppressed.
XFERTransferred
Call was transferred to another party (closer, supervisor, external).
CANCELCancelled
Consumer cancelled an appointment, order, or prior commitment.
DNCDo Not Call (consumer)
Consumer verbally requested not to be called again, logged to internal DNC.
NINot Interested
Consumer declined the offer but did not request to stop being called entirely.
Understand every status code at a glance
VICIPanel's CDR and reporting screens group related statuses, show trendlines, and alert on anomalies — no manual SQL needed.