System statusNo contactAgent-selectable
HANGUP—Hangup
Consumer hung up the phone before or immediately after connection.
Type
System
Agent selectable
Yes
Counts as dial
Yes
What it means
HANGUP captures the consumer-initiated drop. Varies by culture and vertical, residential leads show higher HANGUP than B2B. Repeated HANGUP by the same consumer is an opt-out signal worth respecting.
How VICIPanel surfaces HANGUP
VICIPanel suggests suppression after N HANGUP disposals on the same number, configurable threshold per campaign.
Understand every status code at a glance
VICIPanel's CDR and reporting screens group related statuses, show trendlines, and alert on anomalies — no manual SQL needed.