How do I get support?

Copilot first. Then email. Then phone if you're on Growth or Enterprise.

2 min read

Ask AI Copilot (in-product): 24/7, answers most questions instantly, can troubleshoot your specific tenant
Email (support@vicipanel.com): response within 24 business hours
Phone support: Growth tier and above, same-day callback
Dedicated CSM: Enterprise tier only

For urgent production issues on any paid tier, email with subject prefix [URGENT] gets prioritized response.

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