Supervisor tools
Supervisor tools
Live monitoring, whisper and barge, wallboards, coaching.
4 articles
Live agent monitoring
See every agent's status in real time with listen, whisper, and barge controls.
3 min read
Whisper and barge coaching
Real-time coaching on live calls, talk to the agent, join the call, or just listen.
3 min read
Wallboard setup for floor TVs
Configure a wallboard, generate a shareable TV URL, cast to a big screen.
3 min read
Coaching notes
Attach structured feedback to specific calls so 1:1s have receipts.
2 min read
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