NP—No Pitch
Wrong party or unqualified contact, the agent didn't pitch the offer.
Type
Campaign
Agent selectable
Yes
Counts as dial
Yes
What it means
NP captures cases where the agent reached a human but not the right human. Recycle rules usually retry NP with a different time-of-day to try to catch the target contact.
How VICIPanel surfaces NP
VICIPanel's NP disposition can trigger a secondary callback request to the lead's alternate numbers if you've imported them.
Related
Other disposition statuses
DISPODispositioned
Generic disposition marker used internally during call workflow transitions.
DNCLDo Not Call (List)
Lead was matched to the DNC list at dial time and suppressed.
XFERTransferred
Call was transferred to another party (closer, supervisor, external).
CALLBKCallback
Agent scheduled a callback, either personal (to this agent) or global (to any agent).
CANCELCancelled
Consumer cancelled an appointment, order, or prior commitment.
DNCDo Not Call (consumer)
Consumer verbally requested not to be called again, logged to internal DNC.
Understand every status code at a glance
VICIPanel's CDR and reporting screens group related statuses, show trendlines, and alert on anomalies — no manual SQL needed.